What to Do When an Awning Won’t Go In

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Question


We have a retractable awning on our 2013 Redwood fifth wheel. We put the awning out but now can’t get it to go back in. Any ideas?

Submitted via email


Answer


Not knowing the type of awning, I’m guessing it’s a motor drive electric awning, could be A&E or Carefree of Colorado. Do you hear any type of clicking noise like the motor is trying to bring the awning in, or just dead silence?

If it’s clicking, it could be the gear stripped or even a binding and the motor tries but shuts down due to the binding. If there is no sound, then it could be a completely failed motor, or even just the switch. You would need to get a 12-volt source and disconnect the wire leads to the motor and test to see if it operates. If it does, then it’s in the wiring or switch. If not, it’s the motor. You should have directions in your owner’s manual on how to manually override the system and bring the awning back in. Typically it’s removing one or two screws near the motor and rolling it by hand with two people. Good luck!

Safe travels,
David Solberg


Related:
RV Slide Out Awning Installation
Tips on How to Clean an RV Awning

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140 Responses to “What to Do When an Awning Won’t Go In”
  1. Leslie Gagnon

    RV Make: Newmar mountain aire , RV Model: 4121, RV Year: 2008, Brand: Girard, Model Number: 2000

    When awning is retracted with remote it starts in and stops push remote again starts and stops about 4 inches at a time takes a lot of starts to get it all the way in. Goes out fine.

    Reply
    • Charlie

      RV Make: Holiday Rambler, RV Model: Endeavor, Brand: Eclipse

      My awning goes out but won’t come back in. It starts but as soon as there is tension on it it stops. What could this be?

      Reply
    • Roger

      RV Make: Holiday rambler, RV Model: Neptune, RV Year: 2011, Brand: Outside awning, Model Number: Carefree

      Awning went out tries to come back in but stops and won’t role in

      Reply
    • Rog

      RV Make: Prowler, RV Year: 2000

      Put a new awning on but now can’t get the spring to retract it. Clockwise to loosen tension the counterclockwise to retention and wants to go other way

      Reply
      • Customer Service

        Hi Rog. Spinning the end of the front spring clockwise should add more tension to the spring so when it rolls up ( spring end counterclockwise) the tension will pull it up. It sounds like the spring got turned the wrong way. A lot of times this can be corrected by spinning it the way it needs to go and it can work. This is of course if you have an awning with one spring, sometimes there are two. The rear spring needs to be wound the opposite direction as the front spring. If you had received the complete awning set, tube and fabric, and it had a cotter pin to hold the spring I would inspect the area and make sure a piece didn’t break off and is catching. I have seen this happen before. If it came with the springs and no tension, they will have to be wound the correct direction when installing. Remember, for the front spring the Spring End needs to move clockwise for tension not the Awning Tube.
        Thanks
        Dan RV Repair Club

        Reply
    • Salvador Lopez

      RV Make: Forest river , RV Model: Flagstaff , RV Year: 2010

      Awning was replaced but won’t retract looks like it’s being forced

      Reply
  2. Robert

    RV Make: Keystone, RV Model: Sprinter 5th Wheel, RV Year: 2014

    I probably have the answer to my question after reading about not being able to get an awning in. Mine is reverse, I can’t get it to go out. It is electric and there is no sound coming from the motor. We have not used the awning that much in 2 years so it doesn’t make sense to have a bad motor. I checked the fuse but it doesn’t appear to be burned. I was going to replace it anyways but I cannot find a replacement 6.5 amp blade fuse anywhere. I am thinking my problem is the fuse or the switch. Any ideas where I could get a 6.5 amp fuse?

    Reply
    • Customer Service

      Hi, Robert. To provide more specific troubleshooting information we need to know the make, model, and year of your awning and the RV make and model might be helpful if it’s an inside switch. Before you replace the fuse, test it with a multimeter set to the continuity setting or take it into an auto parts store and they will test it. Is the fuse in the distribution panel or somewhere in-line to the awning or at the motor? If you can provide the information on the system we can walk you through testing the fuse, switch, and motor. If you don’t have a multimeter (which all RV owners should have!) you can get one at Harbor Freight on sale for $6 or home improvement stores for about $15. Looking forward to helping you solve this!

      Reply
  3. Glenn

    RV Make: starcraft, RV Model: 285SSO, RV Year: 2007

    What is the best way to repair a leak in my rubber roof

    Reply
    • Helen robinson

      RV Make: Coachman, RV Model: Catalina lite, RV Year: 1994

      The awning part that rolls awning the springs are broke what are they called

      Reply
  4. David C Moore

    RV Make: Holiday Rambler, RV Model: Vacationer, RV Year: 2003

    Hello, hoping you can give me some insight, I have a water leak, when it rains the passenger side interior rear of my RV gets wet, have removed carpet, am able to dry with a fan. I have used Endura Tape on all seams on top of motorhome and have caulked any seams on side of motorhome that appear to have deteriorated. Could the water be coming up from underneath, have a black wrap material on underneath side of motorhome. Any suggestions, thoughts or others with Holiday Rambler that have same issue would help.
    Regards,

    Dave Moore

    Reply
  5. Brad Wilder

    RV Make: P30 chevy, RV Model: Bounder , RV Year: 1995, Brand: Megnadyne, Model Number: Am/fm cassette player

    Can I replace my positive ground stereo with any auto stereo?

    Reply
    • Customer Service

      Hi, Brad. To provide more specific information on replacing the stereo you are referring to we need to know the make, model, and year of the RV and the model of the old stereo you are looking to replace. Most RV radio/stereo units are 12-volt with a negative ground as they run off the house batteries, so most automotive radio/stereo configurations will work. Since you indicated “replace my positive ground stereo”… it raises a question as to what vehicle you have? When I was younger my grandpa had some contraptions that were wired with positive to negative which would make them run backwards. I really did not understand all the dynamics of it, but it worked for him? My question…is it really a positive ground stereo? If so, what year and model?

      Reply
      • JB

        RV Make: Dodge B-300 Maxi van, RV Model: Xplorer 224, RV Year: 1977

        Browsing through sites and thought this one looks pretty good, but it’s disturbing your answering an electrical problem and don’t know about positive grounds. I had several friends back in the 70s who had Japanese vehicles (being made over seas in those times) and they had positive grounds. If you didn’t pay attention and hooked your sterio up to a negative ground, it would fry the radio.

        Reply
  6. DonaLD

    Brand: Fleetwood Flair, Model Number: 29V

    I have a 1997 Fleetwood Flair 29V with a Ford 460 ci. I shut turn off both switches in the motorhome because it sounded like a pump running on my jacks. They were not moving but were working properly when I push the switch. Even with the switches in the off position what sounded like the pump was still running. When I touch the negative post to connect the battery it sparks. It is not like a little spark. It is hot and marked the post on he battery. Any ideas where to start? Thank you in advance.

    Reply
    • Customer Service

      Typically the jacks on your Fleetwood Flair operated on the chassis battery, but not always. Not sure what “both switches” you are referring to, however it could be a switch by the dash and one at the entrance door?
      I believe your system is a Power Gear hydraulic system? First thing, find the pump for the jacks and make sure it is running with switches off, it could be a water pump or other motor that you might be hearing. You stated; “When I touch the negative post to connect the battery it sparks”…what battery are you connecting, the engine battery or the house batteries and why do you have this disconnected? If your jacks are powered by the engine battery and you are connecting the negative cable to the house batteries, it means you have a 12-volt system on that is drawing power such as a roof vent, water pump, or other item. If your jacks are working properly when the switch is activated, I think you have something else running that may sound like the jack motor such as the water pump or even the fan from the converter?

      Reply
  7. Don CaleyWi

    RV Make: Winnegago, RV Model: Fuse, RV Year: 2017

    We took delivery of this unit two weeks ago, and love it! But we are puzzled about the issue of waste water hose storage.

    On the driver’s side, half way back, is a square door that, when opened, reveals a circular opening. We were told by the dealer that this was for storage of the long, 3″ waste water dumping hose. We thought that was a pretty cool idea! But when it came time to actually STORE the hose, I found that it wouldn’t fit. the opening would not accommodate the larger fittings at each end.

    Is there a specially designed, ‘winnebago’ hose that we need? Why wouldn’t they design for storage of a ‘standard’ hose?

    BTW, the dealer has been of no help in fixing this issue!

    Reply
    • Customer Service

      If this is an older model unit, the original hose probably did not have the larger bayonet connector for the dump tank/service valve and larger multi-stage adapter or 90 degree dump station fitting. You probably have a newer style hose as the 15 years I worked at Winnebago the standard hose did fit in the designed compartment? I would suggest measuring the actual opening size and then looking at the Thetford models as they have what looks like a smaller connector and disconnecting 90 degree end as well.

      Reply
    • Kevin M

      RV Make: Winnebago, RV Model: Travato, RV Year: 2018

      For the number of years, that Winnebago has been around, they still manage to manufacture good, looking junk.

      Reply
  8. Gregory Ehman

    RV Make: Rockwood, RV Model: 2304KS Mini-Lite, RV Year: 2016

    I have reviewed all of the videos that pertain to the black water system and am still baffled by my problem. The monitor panel reads empty for the black water tank no matter what level exists within the tank. I have filled the tank up to the toilet and the panel still reads empty. The system is new and has only used on two weekend trips but I wanted to flush the tank so I continued to fill it with water to reach a full tank to verify a full flush. I did this 3 times and could never get the tank to register anything other than empty.

    Reply
    • Customer Service

      To provide more specific troubleshooting information on your black water tank readings we need the make, model, and year of your RV. Most RVs have a probe system that has a 12-volt powered lead going to the lowest probe on the side of the tank and then 3 or 4 probes about 4” to the side going up or stacked on each other. I’ve attached a photo for reference. As the liquid in the tank rises, it arches across the powered probe to the first at 1/3, then 2/3 and so on. Usually the problem with the probes is they show full all the time as liquid or toilet paper clings to the side of the tank and still creates the connection. You would need to take a multi-meter or 12-volt light tester and first verify 12-volt power going to the main probe as you might have a fuse blown, or wire that has been cut or a screw run through it and has an “open” condition not allowing power to the probe. If you have power to the main probe, you then need to verify continuity from the other 3-4 probes going to the monitor panel. Typically you would not see all wires with a continuity issue, it would probably be in the monitor panel itself. With the tank full, you can check continuity of all the wires to the board, and if you have 12-volt power, it’s probably a cracked solder in the panel board which all of this should be under warranty if it’s a new unit?

      Reply
  9. Matt nelson

    RV Make: Heartland, RV Model: 30BH, RV Year: 2011

    I have a manual awning where it has been bent or shifted . When I put it away the support arms will not line up. Any help is useful.

    Reply
    • Customer Service

      To provide more specific troubleshooting information we need the make, model, and year of your awning. Most RV awnings will be either Dometic/AE or Carefree of Colorado. If the support arms are bent or twisted, there isn’t much an average RV owner can do to correct it. You can try a local metal fabrication shop, welder, or maybe the best place is a body shop that can realign the arms. Other than that, it’s probably a new awning?

      Reply
    • Jon Belcher

      I have had the same problem. Moving the strap that you hang on to while allowing the awning to roll up to the middle of the awning will allow for equal roll up pressure and even roll up of the fabric. I found that moving the strap off center even just 6″ made the support arms miss-align.

      Reply
  10. Daniel

    RV Make: Keystone, RV Model: Passport Ultralite, RV Year: 2014

    The awning comes up but doesn’t come complete against the camper. It appears that the awning when rolled up is to high. Which is keeping it from rolling all the way up. Can this be adjusted by lowering the support so that it can roll all the way up? If so how do you do it? Thanks.

    Reply
  11. howard

    RV Make: Chevy, RV Model: mobile Traveler, RV Year: 1977

    Like to know where to bring my RV for Remodel and roof leak

    Reply
  12. David

    RV Make: Forest River, RV Model: Berkshire, RV Year: 2017, Brand: Magnum, Model Number: 2000

    Greetings, when I switch from shore power to inverter, the galley GFI circuit breaker trips & wont reset. All is ok if I first turn on the inverter & then disconnect shore power, well usually! Also when on the inverter & nothing is drawing any current as far I know, the bath GFI won’t reset when you test it. So far I’ve not gotten a fix from Magnum or my RV dealer or Forest River factory, any clues? I don’t have these issues when on shore or generator power!
    Dave

    Reply
    • Customer Service

      Hello David,

      First question is how are you switching from shore power to inverter? If you are just pulling the shore power plug, you might be getting a slight “spark” jumping to the prongs and this would trip the breaker. You should always shut the power down at the shoreline source before unplugging. Next I would suggest testing the voltage at the GFCI with a multi-meter to see what is happening when you switch from shore power to the inverter. Is there a noticeable spike which would set off the GFCI? GFCI outlets are very delicate, they trip easily and if tripped to often, become even weaker. Most RV manufacturers use an inexpensive GFCI and although you can test an existing one, it’s cheaper to go buy a new GFCI outlet at a home repair facility and replace it. Don’t get the bargain brand, spend a few extra dollars and get a good one.

      Thanks
      RVRC Video Membership

      Reply
  13. Lewis

    RV Make: Keystone , RV Model: Cougar , RV Year: 2007, Brand: Sun setter w/dometric arm, Model Number: Can't read #

    Both arm attachments broke where nut tightens up. What do I measure for replacement arm. Or how to repair??

    S

    Reply
    • Customer Service

      Hello Lewis,

      To provide more specific troubleshooting information on your awning issue we need the make, model, and year of your RV and the awning model. It should be an A&E or Carefree and I would also need more clarification of what nuts broke? Typically there are bolts at the bottom of the arms securing them to the floorline of the rig but there are also several points clamps holding the two arms together half way up the arms and others up by the tubes? If you could provide a photo of the exact spot we could provide more information.

      Thanks
      David RVRC Video Membership

      Reply
  14. bob ferderer

    RV Make: kz, RV Model: durango , RV Year: 2010

    two different short cord adapters from 30amp to 50amp gets hot, my camper has a 30 amp cord I plug it into a 30 to 50 amp adapter and then plug it into the 50amp plug on the pole, between the camper cord and adapter 30amp gets hot and kind of melts together What can I do about this?

    Reply
    • Customer Service

      Hello Bob,

      Typically when a wire or adapter gets hot and/or starts to melt, it means the wiring gauge is not rated to the amps being drawn? Another issue could be the connectors have gotten tarnished or corroded and could cause the same thing. Normally I would suggest cleaning the connectors, however if they have started to melt, it’s time to get new ones! Also, why are you connecting a 30 amp cord from your rig to an adapter, then to a 50 amp cord, then to a 50 amp campground or pole connection? Do you not have a 30 amp connection at the source? If not, get rid of the 50 amp cord and connection and just use a 50 amp reduced to 30 amp adapter and use your new 30 amp cord?

      Thanks,
      David RVRC Video Membership

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first year membership.
      http://go.rvrepairclub.com/C8824

      Reply
  15. Douglas Anderson

    RV Make: Keystone Fuzion, RV Model: 371 toyhauler, RV Year: 2016, Brand: Carefree/freedom, Model Number: FRDM WM, 2.44M DSBG PBL, LED

    Retracts within 4″ of fully closed. Motor stops. No clicking. Tried adjusting IN and OUT limiter, to no avail. Have shore power. No debris. No misbent arms. Have manual and tried everything suggested.

    Reply
  16. Michael

    RV Make: Jayco, RV Model: Eagle, RV Year: 2008, Brand: Carefree of Colorado, Model Number: SN: 2091197578

    Carefree of Colorado 12V awning will not retract. Motor runs but will not retract awning. No grinding noises heard. Had to roll the awning in by hand and if I let go it would just unroll again. Model number is Dt: 7285 Sn: 2090197578 Pn: 1420LH00

    Reply
    • Customer Service

      Hello Michael,

      Sounds like the gears are stripped in the end cap. You should be able to roll the awning up by hand like you did and strap awning to an arm or you might need to back out one of the awning rail screws at the top where the fabric slides into and insert a hook screw for a fastening point? If you take the end cap off where the motor is located, you should see the problem. Contact Carefree for replacement parts and the procedure for R&R.

      Hope this helps,
      David RVRC Video Membership

      Reply
  17. Carol Woodard

    RV Make: Fleetwood, RV Model: Southwind, RV Year: 1990

    Where can I find the straps for the awning to pull them out with the hook ?

    Reply
  18. Monty

    RV Make: Cougar, RV Model: MKS333, RV Year: 2017

    The six screws that hold up the hard plastic around the fifth wheel pin box on the trailer have all broken off. Very hard to get to. What’s the best way to fix this? Only had this for 14 months and no warranty.

    Reply
    • Customer Service

      Hello Monty,

      To provide more specific troubleshooting information on your pin box issue
      we need the make, model, and year of your rig. If it’s only 14
      months old, are you sure there is not a 2-3 year structural warranty that
      this might not qualify for? Sounds like you are getting flexing of
      the pin box as some type of resistance is required to shear off the
      screws?

      Thanks,
      David RVRC Video Membership

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first year membership.
      http://go.rvrepairclub.com/C9460

      Reply
  19. Mike

    RV Make: ForestRiver , RV Model: FR3 32ds , RV Year: 2018

    I want to add two portable satellites, where do I find the splitter for the cable that is connected to each tv?
    Was thinking I could drill thru the floor and run new to another hook up in the rear!

    Reply
    • Customer Service

      Hello Mike,

      To provide more specific information on the location of your cable splitter we need the make, model, and year of your RV. Typically units will have an entertainment center in a cabinet close to the TV which would have either a splitter or box that allows you to select the input such as Antenna, DVD, or Satellite?

      Thanks,
      David RVRC Video Membership

      Reply
  20. Peter Georgiadis

    RV Make: Thor class C, RV Model: Four Winds 32, RV Year: 2016

    What GPS is best for traveling, I heard there’s one that will direct me away from low bridges once my wagon height is entered

    Reply
    • Customer Service

      Hello Peter,

      I personally use the Garmin 5” model, however there are some models that are specifically designed for RVs and have gotten great reviews from RVers in several forums.

      Magellan – Roadmate comes in a 5” and 7” model and has an integrated Good Sam Directory. The battery life is a little low, but in and RV you would typically have it plugged in? It does have lifetime map updates, multi-destination routing, and customizable routing by RV profile and preference.

      Garmin – RV760 7” includes free lifetime map updating, provides RV specific services and vendors, repair shops, truck stops, and nationwide repair and towing facilities. It also features specialized RV routing based on customizable restrictions including height, weight, width and length and has voice activation.

      Rand McNally –RV5510 is a 5” with 1.5 hours battery but does not have lifetime map upgrades. It does have RV routing that can be customized for your height, weight, and length. Also featured is a checklist that can be loaded for pretrip checking of items as well as RV specific campgrounds, parks, and amenities.

      Visit Amazon.com to see all the features of these three models.

      Thanks,
      David RVRC Video Membership

      Reply
  21. George Hay

    RV Make: Newmar, RV Model: DutchStar, RV Year: 2000, Brand: Lyght, Model Number: LPT50 CA

    The Lyght Transfer Switch will not energize with land power – OK with generator power. Lyght manufacturer is out of business. What Transfer Switch Should I purchase that will fit in the same confided space? Your prompt response greatly appreciated. Thank you, George Hay

    Reply
    • Customer Service

      Hello George,

      I would suggest contacting Progressive Dynamics as they have a large selection of electronics for the RV industry and several (Automatic Transfer Switch) ATS options that should work. Plus,they have been in the industry for decades and will be around for support and service. Find more info here: https://www.progressivedyn.com/rv/

      Thanks,
      David RVRC Video Membership

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first year membership.
      http://go.rvrepairclub.com/C9652

      Reply
  22. Larry Holben

    RV Make: Blue Ridge, RV Model: 3780, RV Year: 2016

    Galley sink won’t drain unless waste valve is open.
    Vacuum breaker in drain line is working.

    Reply
    • Customer Service

      Hello Larry,

      Please provide us with the year, make, and model of your RV and we can look further into your problem for you.

      Thanks,
      Becky RVRC Video Membership

      Reply
  23. Rick

    RV Make: Tiffin, RV Model: 36LA, RV Year: 2016

    My water pressure is low when connected to city water at all faucets. But when the pump is on, it’s fine. The screen is not plugged on the hose inlet. Please help!

    Reply
    • Customer Service

      Hello Rick,

      At the city water connection there is a check valve that prevents water from coming back out when using the onboard water pump. I would recommend replacing that as it can get clogged with hard water sediment. Otherwise it seems you have a restriction prior to the pump which could be sediment in the lines or a kinked water hose. Find the city fill and follow the water lines to the pump and I would anticipate you will find a collapsed hose?

      Thanks,
      David RVRC Video Membership

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first year membership.
      http://go.rvrepairclub.com/C9652

      Reply
  24. ed mclaughlin

    RV Make: winnebago, RV Model: minnie winnie, RV Year: 2017

    New to RV ownership and need assist with what must be done when preparing for winter storage.

    Reply
  25. Paul

    RV Make: solatude, RV Model: 5th wheel, RV Year: 2015

    shop manual to replace slide out motor

    Reply
  26. W

    RV Make: Winnabego, RV Model: Vista, RV Year: 2013

    My outside awning will retract on one side but binds on the other

    Reply
    • Customer Service

      Hi W. To provide more specific troubleshooting information we need the make and model of your awning. If it’s the typical A&E with arms attached to the sidewall, and it truly is the arms binding, you will need to take the arms off the base plate and with help from someone holding bad arm, force the inside assembly out and straighten it. If the binding is in the roller mechanism, you will need to take it to a service center.
      Thanks
      Dave-RVRC

      Reply
  27. darlene tischler

    RV Make: North point, RV Model: Jayco, RV Year: 2017, Brand: Jsyco north point

    Need replacement arm for right side are both arms same can be put on either side

    Reply
  28. Jim Reimer

    RV Make: Heartland, RV Model: Sundance, RV Year: 2016

    Similar question about electric slideouts. How do you move them if they are stuck in or out?

    Reply
    • Customer Service

      Hi Jim,

      To provide more specific troubleshooting information on your electric slideout question we need the make and model of the mechanism. However most have an override feature on the motor itself in the case of a power failure or defective motor. It’s a hex fitting on the top of the motor and there should have been a bit included with your owner’s manual that you can insert into a cordless drill and manually turn the motor and move the room in or out.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
      • Jim Reimer

        RV Make: Heartland, RV Model: Sundance 269TS, RV Year: 2016

        Where does a person access the motor for an electric slideout to override it??

        Reply
  29. Philip

    RV Make: Itasca/Winnebago, RV Model: Sunova, RV Year: 2006

    Hello – I have noticed that my exterior compartment doors are not even, with the gaps on one side larger that the gaps on the other. I can’t figure out how to adjust the hinges to make everything square up.

    Any words of wisdom?

    Reply
    • Customer Service

      Hello Philip,

      To provide more specific information we need the make, model, and year of your rig. Typically there is no adjustment of the hinges and door frames as they are simply fastened with screws to the metal frame of the opening. I have seen older units that have misaligned doors caused by the sidewall twisting and bending the hinges. As the rig goes down the road and encounters bumps, pot holes, and uneven ground, the chassis will twist which will also make the sidewall twist somewhat. You might be able to take the doors off and check the hinges to make sure they are straight and refasten them aligned correctly. If the holes are too close to be able to move it slightly and refasten, you might need to add a new piece of angled metal or “L” shaped to the sidewall frame or door frame to give it new metal to reinforce it. It could also just be poor attention to detail which I have also seen on occasion.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
  30. Jim

    RV Make: Heartland, RV Model: Sundance 269TS, RV Year: 2016

    How does a person override the system when an electric slide doesn’t move?? Whether it’s in, out, or somewhere inbetween? Even my dealership couldn’t answer my concern!

    Reply
    • Customer Service

      Hello Jim,

      To provide more specific information on how to manually override your electric slide we need the make, model, and year of your slide mechanism. However most electric slide motors have a hex indentation on the top of the motor and a hex chuck or key can be put on a cordless drill and inserted into the hex. One direction will bring it in, the other will take it out.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
  31. Chris

    RV Make: Thor, RV Model: Windsport, RV Year: 2017

    My automatic awning won’t operate with switch or remote.

    Reply
  32. Richard Gordy

    RV Make: Holiday Rambler, RV Model: Vesta, RV Year: 2018, Brand: Carefree

    I have a Carefree awning , go’s out doesn’t come back in when you want it to! I have had Sensor/Control Module Replaced Twice PN:R060686-004, They replace it at the shop awning works fine, drive RV down the road, go’s out won’t comeback in, wait ten minutes retracts on it’s own, sometime longer or not at all!

    Reply
  33. Douglas Murdock

    RV Make: Roadtrek, RV Model: 210 Popular, RV Year: 2005, Brand: Fiamma, Model Number: F45S

    the awning will not lift up high enough to line up to latch into the protective metal cover and will not close completely.

    Reply
    • Customer Service

      Hello Douglas,

      Typically when an awning retracts a certain distance and then stops it’s
      due to misalignment of the fabric. Check the edges where the awning
      fabric rolls up with the tube and see if it’s “stairstepped” or in other
      words, not straight. If so, it will get to a point where the fabric
      hits the end of the tube and binds up.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
  34. John Cochran

    RV Make: Holiday Rambler, RV Model: Ambassador, RV Year: 2004, Brand: carefree of colorado

    Cant get power

    Reply
  35. Mark Kriner

    RV Make: Coachman catalina legacy, RV Year: 2017, Brand: Dometic, Model Number: 916ft18.

    Awning will not go in with switch

    Reply
  36. Stan Cope

    RV Make: 2017 Mirada Select, RV Model: 37LS, RV Year: 2017, Brand: A&E Awning, Model Number: ??

    My Awning makes a terrible bumping noise on one side when rolling out!! How do I know whats wrong?

    Reply
  37. Kelly G

    RV Make: Keystone, RV Model: Hideout 38FKTS, RV Year: 2018

    Have been using our camper for 3 months. Tried to extend the awning out, NO NOISE, won’t move. I have tried switching the fuse out with another fuse in panel (same amp), and still nothing. It was fine the last time we put it in. Also checked GFI switches, and everything is OK. Anything else to try??

    Reply
  38. Brooks Voorhis

    RV Make: Heartland, RV Model: Cyclone, RV Year: 2015

    Our awnings have gone in and out just fine. We retracted them last night. My wife extended them this morning. It got windy tonight so we tried to retract them. The forward awning retracted fine. The rear awning off the garage access door doesnt make a sound or move. The same goes for the awning at the ramp door. The awnings dont make any sound or seem to have any power. I looked for a fuse of switch that may affect the awnings but couldnt find one. Any help would be appreciated.

    Reply
  39. signman146

    RV Make: Holiday Rambler, RV Model: Savoy SL, RV Year: 2006, Brand: Carefree Colorado

    Can pull awning down but have to manually retract it. Makes a clicking noise (catches on each click) as I hand wind it but will not roll up on its own. The end with the lever on it looks slightly scued, can this make it not work? I see a set screw on the side of the roller, can it cause it to not align properly?

    Reply
    • Customer Service

      Hello,

      To provide more specific troubleshooting information we need the make and model of your awning. Typically the A&E version has the lever on the upper right side of the tube and if the end cap is crooked, it’s most likely the spring and mechanism inside is bent and damaged. I believe the set screw you are referring to is for holding the end cap on, not for alignment. Check your awning fabric as it rolls up to see if it rolls straight or you have what is called stair stepping which means the fabric overlaps and causes ridges. This can be aligned by bringing the awning out and pulling the fabric at the awning rail to the side that you can see the stair stepping.

      I would not suggest taking the cap off as it is very tightly wound and could cause bodily damage if not secured and the task performed by a trained technician.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
  40. signman146

    RV Make: Holiday Rambler, RV Model: Savoy SL, RV Year: 2006, Brand: Carefree Colorado

    wher do i find the model for the carefree and do you replace one or both springs if one is broken?

    Reply
    • Customer Service

      Hello,

      It depends on the model of the carefree awning. Here is a diagram showing the locations of the data plate on the vertical arm and lateral arm models. Depending on how old the awning is, I would recommend replacing both. If you replace the broken one it will most likely have much more tension than the older one on the other side? A spring is generally $150 and a dealership will typically not charge much more to replace both once the roller is off and taken apart. Also, this is typically not an owner DIY unless you have experience with the awning rollers and springs. They are under very high torsion and if not secured properly during disassembly can cause great bodily damage. Steve who assists me with the technical portions of the video has witnessed even trained technicians having a clamp loosen and cut a hand requiring an emergency room visit.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
  41. Ron Schultz

    RV Make: Winnebago, RV Model: Sunova, RV Year: 2010

    Manual awning slid back towards rear arm. How do I adjust it ?

    Reply
  42. signman146

    RV Make: Holiday Rambler, RV Model: Savoy SL, RV Year: 2006, Brand: Carefree Colorado

    What does “Your comment is awaiting moderation” mean?

    Reply
  43. edwarddrenten

    RV Make: Southwind, RV Model: 32V, RV Year: 2008

    Do you have a video or instructions on how to upgrade from carpet to simulated wood flooring?

    Reply
    • Customer Service

      Hello,

      We will have a video on replacing carpet with a luxury woven material hopefully coming out in the next few months. It’s been a very long process due to complications with the old flooring and scheduling issues with technicians. The main issue you need to address is getting the correct replacement flooring that will withstand a slide room mechanism and rollers! For laminated wood flooring, it needs to be 7 mm thick and interlock so it floats and can expand and contract with temperature changes and the twisting that can be caused on rough roads. Look for the video coming soon.

      Thanks,

      David
      RV Repair Club Video Membership

      Reply
  44. Glenn Grant

    RV Make: Monaco , RV Model: Dynasty, RV Year: 2012

    Back bedroom awning on the passenger side will not go in. There is a mid roller that appears to have gotten on the wrong side of the roller making the roller bowed which does not allow the awning to roll in when putting the slide in.

    Reply
  45. richard

    RV Make: franklin, RV Model: 5th wheel, RV Year: 06, Brand: norcold, Model Number: N6415970

    refer runs on electric or LP for a couple of hours then quits with “NO CO” code .reset circuit board twice, once to start on elec, and once to start on LP. when it quit I just turned off any Ideas would help. pls send info to my E-mail too THANK YOU

    Reply
  46. Debbie Kaikaka

    RV Make: Grand Design, RV Model: Imagine, RV Year: 2017

    We took our pull behind rv out for the first time and the awning opened and we tilted it when it drizzled and it ran off great. But when we wanted to leave and the awning was dry it rolled up to about 2 inches before completely closed. It is automatic and when I was pushing the button and I thought it was done it was not rolled up all the way. I did not hear any clicking. I opened it up again and did the same thing. It stopped at the same spot. We are new RVers and could not find anything in the RV book on troubleshooting that. We had no WIFI so we could not get any internet to google. I just bungie corded the ends and we drove home slow. It worked at the dealer the day we picked it up? It is not under warren tee and we are the second owners. Can you help us to try to figure out why it wont close all the way? We are supposed to head to Nevada and back on a 3 week vacation and need this fixed before we go. We will need the awning as it will be hot in September. Any advise would be greatly appreciated. The dealer wants a fortune to even look at it. Thank you, Debbie Kaikaka

    Reply
  47. Jeff Rodi

    RV Make: Tiffan, RV Model: Phaeton, RV Year: 2015

    My awning will not retract completely…there’s a 1/4 to 1/2 inch overhang on the front.The rear of the awning closes all the way. I’m sure it just an adjustment but unsure how. Any help would be appreciated. Thanks

    Reply
  48. Marty Stansfield

    Brand: 2007 Sun Setter Awning, Model Number: 1100

    Awning will not go out? If I crank it out by hand it will come back in with the switch. I put a new switch on thinking it was the switch. Same thing happen, will not go out. How can I check the motor and can I still get a motor for it if it is bad.

    Reply
  49. Pat THOMPSON

    How big is the area behind the siding where the lower awning mounts attach? I have an older Keystone and the mount holes are not holding. Thinking about putting like a 4″X6″ aluminum plate on camper to attach lower bracket to and don’t know what is behind siding.

    Reply
  50. Phyllis

    RV Make: Jayco, RV Model: Northpoint, RV Year: 2017

    The fan in living area, came with rain sensor. Turned on fan.. cannot get it to turn off. It is not labeled in the breaker box. Have even turn all power off and when turned back on, fan STILL GOING ?

    Reply
  51. spiveyhome

    RV Make: Heartland Bighorn, RV Model: 3270rs, RV Year: 2018, Brand: Dometc SKU 9108794337, Model Number: MFG 915FJ6.501UL

    RV parked several months in one spot and worked well. After being extended for month it suddenly would not come in. When I push switch up it clicks once at motor outside, push switch down no noise. I replaced the switch and same results now. Is this a motor replacement option only? Thanks Greg Spivey

    Reply
    • Customer Service

      Hello,

      It is possible that the connections to the motor are bad. If they were exposed to the elements for over a month and weren’t completely sealed, they could be corroded or loose. Depending on what system you have, you should be able to remove a few screws from the back of the awning head and see the wires going to the motor. Check to make sure they are ok. If you have a volt meter you can check the voltage there while someone else pushes the button. It should be at least 12vdc. If you know there is good voltage there, then it may need a new motor. Also check the wires coming out of the wall to the awning, I have seen those needing re-done before as well. There could be a way to retract the awning manually as well, depending on the make and model. Some have a nut on the head of the motor you can use a 11mm socket and a drill to bring it in, others you have to disengage the motor and then push in and roll up by hand and then reengage the motor once it is in.I recommend checking all voltage, wires and connections before replacing the motor. If you need any more help, let me know what awning you have and I will look into further for you. There will be a tag on the inside motor arm with the info on it.

      Hope this helps,

      Dan
      RV Repair Club Video Membership

      Reply
  52. tubaernie

    RV Make: Tiffen, RV Model: Allegro Bay, RV Year: 2008, Brand: Quickee Steps

    How to do I trouble shoot my electric steps . Trouble going out and in.

    Reply
  53. willtill59

    RV Make: Heartland, RV Model: Bighorn, RV Year: 2010

    How do i replace the patio awning fabric?

    Reply
    • Customer Service

      Hello,

      You would have to remove the awning from the unit to do this. This can be different depending on what style and model of awning you have. Manual operated awnings can be left of the arms. You would have to remove the “gimp” screws in the fabric track on the top rail. You will usually have to remove the down spout on the front corner as well. You would have to get at least 2 ladders and other people to help. Once the screws are out and down spout remove, you can take the awning out just a foot or so and then remove the lower arm from the brackets. It can then slide off the rail. Having someone on a ladder or the roof will help guide it out. You can then unroll the fabric. There will usually be a screen on the tube holding the fabric in as well, sometimes a rivet that needs drilled out. You can then take the old fabric off and install the new fabric. Make sure to re secure the fabric. Clean out the top rail of all debris. With someone on a ladder to help guide the fabric in the track, the other 2 people can carry the legs and slide the awning back on. Re install and secure everything. Electric models are different. You would have to take the awning out a foot or so and then secure the arms with bungie cords or zip ties, this prevents them from coming further out when the awning tube is removed. You again have to remove the gimp screws and down spout. Once the fabric is free to move and the arms are secure you would have to remove the awning heads from the arms and lifted up. This is where multiple ladders and extra people come in handy. You can slide off the awning tube and fabric. Unroll and remove old fabric then install the new fabric. It gets installed in reverse order. Electric models are a little harder to do but can be done with help from others.

      I hope this was useful!

      Dan
      RV Repair Club Video Membership

      Reply
  54. srcull

    RV Make: Forest River Berkshire , RV Model: Berkshire , RV Year: 2008, Brand: Carefree

    Patio Awning stopped partially out, now won’t work at all. I think it is the fuse but can’t find it. Any suggestions?

    Reply
    • Customer Service

      Hello,

      The fuse should be at the power distribution center on the fuse panel. I would start by checking there. There are wires that come from the inside and go out the side wall to then go to the awning motor. If something got tangled up at the wiring connections on the wall, it could have cause a connection to come loose or separate. You would have to get on a ladder and check all of the wires coming out of the wall. A lot of times they are tucked behind the wall and would need pulled out to inspect, this can be hard to do as they are usually covered with sealant to protect and sometimes the awning arm is in the way and might have to be removed to check the wires. I would try to find the fuse on the panel first and then check the wiring connections. You could also check the wires on the motor itself, sometimes they are easy to get to by removing the awning head. Some are complicated to do but some are just held on by a few screws. The wires going to the motor are sometimes installed with a quick connect and those can come loose and be easily re installed. You just have to check everything from the motor, through the arm, into the wall and wires inside to locate the problem.

      Hope this helps,

      Dan
      RV Repair Club Video Membership

      Reply
  55. mastump317

    RV Make: Coachmen, RV Model: Catalina Legacy, RV Year: 2018, Brand: Coachmen Catalina Legacy, Model Number: 333RETS

    Ticket#21495 Camper just out of warranty. Tried to extend the awning but motor would bog down,like there was something wound up in the awning preventing it from rolling out. last couple of times I tried it I don’t even know if the motor worked. Any tips on troubleshooting or on how to do a motor replacement? Thanks!

    Reply
    • Customer Service

      Dear Marc,

      Thank you for your patience. In regards to your question-

      When this happens you want to start by checking all of the wire connections and make sure they are good. It is common for the wires on the outside to get weathered and cause this type of issue. If you are able to take a voltage reading at the motor connection, this would be the next step. Voltage will drop a little bit but if it drops below 10.5VDC then there is a voltage problem. If the voltage is fine, the motor is most likely going bad. You want to make sure your battery is good and fully charged too. It could be something like that too, that’s why taking a voltage reading at the motor is a good thing to do. If everything else in the camper works fine then the problem is probably at the awning then. The symptoms you have point to a bad motor though. They can sometimes be easy to replace and others are hard to replace. It all depends on the make and model of your awning. Most of the time the awning will have to be extended and the head of the awning removed. The awning tube will have to he supported, so the help of someone else is a good idea. You also need to support the awning arm, it has a strut on it and will try to extend out and using bungee cords or zip ties to hold down the arms is a good idea. After that, you disconnect the wires and then remove the motor. Again, every model is different so if you decide you need a new motor and need help replacing it just let me know the make and model of the awning and I can walk you through it.

      Sincerely,
      Dan RV Repair Club Technical Expert
      RV Repair Club Video Membership

      Reply
  56. Fred

    RV Make: Holiday Rambker, RV Model: Admiral , RV Year: 2006

    The awning on the pop out will not retract properly we pop out is in. I have been told dealer only repair because it is too dangerous to work on it because of tension spring? I would like to remove canopy, clean and seal gaskets oh pop out and replace worn canopy. Can this be a do it yourself project? I am pretty handy🤠

    Reply
  57. Rob Davis

    RV Make: Keystone, RV Model: Springdale, RV Year: 2007

    Awning will not retract, the release lever is stuck. I tried relieving the pressure on the awning by picking it up and wiggling it a little and tapping with a plastic hammer – can’t get the release lever to move in any direction.

    Reply
  58. Darrell Moore

    RV Make: Fleetwood, RV Model: Excursion, RV Year: 2005, Brand: F45i Oasis Electric, Model Number: Ser 9339894

    Awning shot out now motor runs but nothing coming in. Can I take the complete awning off of the RV and store it like that. Any thing I can do to fix?

    Reply
  59. Darrell Moore

    RV Make: Fleetwood, RV Model: Excursion, RV Year: 2005, Brand: F45i Oasis Electric, Model Number: Ser 9339894

    NB 23389 Ticket Awning over door shot out and won’t retract. The motor is running but no luck coming in.
    Can I take the whole unit (awning) off of the RV. Looks like held on with two screws. Thanks

    Reply
    • Customer Service

      Dear Darrell,

      Thank you for your patience. In response to your question-

      It sounds like there is a problem with the shaft going into the motor. You can remove the whole awning but it depends on what you want to remove. You can remove just the heads off the awning arms and then slide the fabric off the rail. Depending on the awning, there is usually just two screws, a through bolt or clips. Some heads are harder to remove then others and it is easier to pull the shaft out of the ends when they are held in by clips. You can remove the whole arm assembly with the fabric but there is a lot more to remove. On each arm there will be two screws on the lower part and two at the very top, there is usually some in the middle also. You would have to disconnect the wires for the motor, and sometimes lights, before pulling it all off. The fabric is held in place with a few screws in the rail that have to be removed and then everything can be slid off. It is easier to just remove the heads and tube, but either way can be done. If you just remove the tube, be careful of the arms because they have struts and will want to extend out further with the awning tube off. If you leave the arms you will have to secure them with bungie cords or straps before travel. I hope this helps!

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first-year membership.
      https://go.rvrepairclub.com/C16046

      Sincerely,

      Dan
      RV Repair Club Video Membership

      Reply
  60. James

    RV Make: Outdoors manufacturing, RV Model: Timber ridge, RV Year: 2014, Brand: Dometic

    We replaced the fabric on our Dometic 9100 series power awning. The awning does not function properly now, it will move in and out with the remote, but operates very slowly and does not lock into the travel trailer, the switch on the wall for operating the awning works sporadically, most of the time this switch will extend the awning but not retract it. The awning does not seem to have the right tension. Could the problems with extending and retracting it be in the torsion assembly? How do we reset the tension on the torsion spring?

    Reply
    • Customer Service

      Dear James,

      Thank you for your patience. In response to your question-

      This is usually caused by a low voltage issue or failing motor. I would check the wire connections that were removed when installing the new fabric. These system pull a lot of amps and if there is a weak connection or low voltage from the battery, it will move slow. Especially if it goes out but not in, this is a sign of low voltage. It is possible there is a bind in the system. The fabric and the arms have to be centered for it to work properly. With the awning out, try pushing it in by hand at each side and this will tell you if there is a bind or restriction on the system. The struts that push out the awning usually won’t get more tension, they will loose it since they are filled with gas. Some electric systems have a spring on the rear side of the awning if it is really long but this will make it harder to go out, not in. Since it works differently on the remote and switches, I would believe it to be a voltage issue. Checking the connections and voltage to the motor is the best thing to do. I hope this helps!

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first-year membership.
      https://go.rvrepairclub.com/c16419

      Sincerely,
      Dan
      RV Repair Club Technical Expert

      Reply
  61. Linda

    RV Make: Redwood , RV Model: 36rl, RV Year: 2012

    How to roll up manually electric keep blowing fuse

    Reply
  62. Joyce

    RV Make: Imagine , RV Model: 2150RB, RV Year: 17

    When awning is retracted and we extended its filled with water why?

    Reply
  63. Rick Gonzales

    RV Make: Cross Road , RV Model: Sunset Trail, RV Year: 2008

    Good morning…!! The roller moves very slowly when retracting the awing. I would like to know if the electric awning roller has a built-in spring load to help the awning retract easily. If so, what’s the best way to adjust the tension on this spring.
    Thank you..!!!
    Rick

    Reply
    • Customer Service

      Dear Rick,

      Thank you for your patience. In response to your question-

      The electric awnings do not have a spring. It is just the motor, gear box and actuator arm that goes in the tube. When you are having this sort of issue a lot of times it can be the struts on the arms. If they are stiff or bent, it can cause an issue with rolling it up. Especially if it goes out faster near the fully extended position, the struts will be further extended as well and less pressure on them. It could be something bent on the arms as well or a bushing or hinge binding up. I would take a closer look at the system for any damage. You can try to lubricate the strut arms with a silicone sealant and see if that helps. If you see any rust build up on them, clean it off with a scotch pad or fine sand paper. If it is still slow, I would check the wiring connections and voltage next. A weak connection could create lower voltage and would cause this issue as well. I hope this helps!

      We’d love to have you be a part of our community. We are convinced you will enjoy the benefits of becoming a member and having access to the best instructional how to videos and professional tips. We would like to offer you a special promotion for your first-year membership.
      https://go.rvrepairclub.com/c16626

      Sincerely,
      Dan
      RV Repair Club Technical Expert

      Reply
  64. Lorna Jean Guitton

    RV Make: Fifth wheel, RV Model: Flagstaff, RV Year: 2004, Brand: Forest River

    Replaced the awning on the trailer described above. However, it is rolling up backwards. Please advise as to what we can do to fix it so it rolls up the right way.

    Reply
  65. Michael Boucher

    RV Make: jayco, RV Model: x19 h, RV Year: 2013

    my electric awning will not go out I can hear the motor make a sound when I hit the button. Because it is in I can’t get at the plug to verify it’s getting power. because it makes a sound when I hit the button my guess is it’s getting power

    Reply
    • Jose Delgado

      RV Make: mandalay, RV Model: 41 ft

      awning do not open it click when l try to operate to close it. thanks . Jose.

      Reply
  66. Cheri

    RV Make: Thor, RV Model: Palazzo, RV Year: 2013, Brand: Carefree

    We have a motorized Carefree awning. On this last stop it would not come out.We called a repair guy and he concluded the motor was dead. Took home tried to fix and after five days, he could not make it work. We can’t wait around anymore. He is putting the dead motor on. Will this be secure enough to drive on and continue our trips? We have almost 800 miles left to get home.If not, what can we do to secure the awning so it won’t come out on the freeway? Thanks for your help.

    Reply
    • Customer Service

      Dear Cheri,

      Thank you for your patience. In response to your question-

      If the motor is attached properly it will hold the awning in place during travel. There is a gear box inside the motor housing and it keeps it in place until the gears are turned by either the motor or manually. As long as nothing was damaged in this system it would be fine. If you want to make it more secure, you can secure it with cable ties (zip ties). You can get long ones and they can usually fit behind the arms to wrap around and make it secure. This would be the easiest solution if needed.

      Sincerely,
      Dan
      RV Repair Club Technical Expert

      Reply
  67. Richard

    RV Make: Jayco, RV Model: 23B, RV Year: 2009

    My awning will not retract at all, what can I do?

    Reply
    • Customer Service

      Hi Richard. You would have to check the voltage going to the motor to see where the issue might be coming from. Usually you will need a ladder. Some awning heads have to be removed while others will have the wires already hanging out. Use a volt meter and check the 12v voltage while someone presses the switch. If there is voltage there then the motor is bad and will need replaced. If there is no voltage you will have to trace back where it is lost. Could be at a connection where the wires go into the RV, at the switch or the main fuse panel. There is sometimes a fuse located behind the switch as well. You would have to test voltage a see if you can locate where it is lost. There is usually a way to get the awning back in manually if needed. Every manufacture has a different way so you will want to check the owners manual to see how to do it for your model. Sometimes there is a nut the can be turned, others have to have the wire harness jumped with other power wires, some have to be dismounted and rolled up by hand. There are many different styles but it should be able to come in as a backup.
      Thanks
      Dan-RV Repair Club

      Reply
  68. Robert Scott

    RV Make: New vision 5th wheel, RV Model: KZ, RV Year: 2002, Brand: Carefree of Colorado , Model Number: Gas struts

    Awning won’t retract. Also have replacement struts and need to know how to replace them?

    Reply
  69. Jose Delgado

    RV Make: mandalay, RV Model: 41 ft, RV Year: 2007, Brand: dometic weatherPRO power awning, Model Number: 8551002.40(x)(x)

    it wont open ,click to close thanks.

    Reply
    • Customer Service

      Jose,

      We’d love to assist! Would you please provide your year, make, and model of your RV and we’ll send your issue off to our experts!

      Sincerely,

      Jessica
      RV Repair Club Video Membership

      Reply
    • JOSE

      RV Make: mandalay, RV Model: 41 ft, Brand: dometic weatherPRO power awning, Model Number: 8551002.40(x)(x)

      l can not get to the motor

      Reply
  70. Jimmie

    RV Make: Thor, RV Model: Tusvanny, RV Year: 2013

    Orange check engine light) no other symbols showing. Came on after I stopped for fuel.I held the nozzle as the tank was filling, when it stopped I pulled it out and put it back in and filled really Filled up the tank (newbie) when I got home I added 3.5 gals of DEF
    Appreciate any help I can get

    Reply
    • Customer Service

      Jimmie,

      You would have to get the OBD code read on the system. The check engine light can mean many things. They only way to find out is to get the code read and see what it says. They do this for free at auto parts stores like Autozone and O’reillys. Normally it is a sensor that has gone bad. You never want to overfill the tank, when the nozzle stops that’s when you want to stop filling. There has to be an air gap at the top to operate properly.

      Sincerely,

      Dan
      RV Repair Club Technical Expert

      Reply
  71. Lee Ashford

    RV Make: Ford (InterVec), RV Model: Falcon 190, RV Year: 1992

    The two upper berth forward acrylic/Lexan/Plexiglas (not sure which) windows cracked badly over the window, and are in need of repair or replacement. I have had zero success finding a source of replacement, and equally poor luck finding any repair suggestions. I see a surprising number of similar camper vans on the road, and can’t believe NOBODY makes these windows anymore, but I sure can’t find any! You may be my last hope before resorting to duct tape. Can you help? Thank you for your reply!

    Reply
  72. CRAIG

    RV Make: FOREST RIVER, RV Model: RPOD 180, RV Year: 2017, Brand: THULE AWNING

    We have a manual operated awning that doesn’t fit flush to the box when retracted. Can this be adjusted? When I get it fully retracted and flush, I cannot get the crank removed.

    Reply
    • Customer Service

      Craig,

      You will want to adjust the fabric to align the arms of the awning so they sit flush. There is usually a screw at each end of the fabric and by removing these you can slide the fabric side to side until the arms can sit flush. Once they do, make sure to install the screws again to hold it into place. It is best to take the awning out just a foot and then make the adjustment, you can then easily retract and see how it fits. If the crank is getting stuck you can just back the crank off just a little bit until it can be freed. You don’t have to have the awning completely tight against the wall, there should be a holding strap or bracket to keep it in place once retracted as well.

      Sincerely,

      Dan
      RV Repair Club Technical Expert

      Reply
  73. Jo Shafer

    RV Make: Premier , RV Model: Bullet, RV Year: 2018

    Our awning won’t go out . It’s electric

    Reply
    • Customer Service

      Jo,

      We’d love to assist! Would you please provide your year, make, and model of your RV and we’ll send your issue off to our experts!

      Sincerely,

      Jessica
      RV Repair Club Video Membership

      Reply
  74. Norm

    RV Make: Thor, RV Model: Fourwinds, RV Year: 2017, Model Number: 31w

    My auto leveler control panel gives me an error code of levelers timed out return for service.The levelers are up, but I can not use the panel any more until the blinking message is reset.Can you help me…

    Reply
    • Customer Service

      Norm,

      I believe than is an LCI control board and you will want to hold down the “Enter” and “Retract” buttons for 3 seconds and it should get rid of the error code. If it happens again, there is something wrong with the system. A lot of times clearing the code will allow it to work again. If the code still does not disappear, you will want to disconnect the wire harness to the panel or disconnect the battery for a few minutes and then reconnect. This will reboot the control panel. I hope this helps!

      Sincerely,

      Dan
      RV Repair Club Technical Expert

      Reply
  75. chuck kapitan

    RV Make: jayco, RV Model: redhawk 24b, RV Year: 2019, Brand: swinteck slide

    How do you time the motors so there both the same?

    Reply
    • Customer Service

      Chuck,

      Awnings only have one motor that I am aware of. The only systems that have two motors would be in-wall slide out systems like the Schwintek or SlimRack. Most electric awnings will only have one motor. There are many different styles out there so if one side is not coming in like it should let me know the make and model of the awning and I will look into what could be causing this.

      Sincerely,

      Dan
      RV Repair Club Technical Expert

      Reply
  76. Steven Ryan Ouellette

    RV Make: keystone, RV Model: passport ultra lite, RV Year: 2016, Brand: LCI, Model Number: ?

    Awning motor rolls awning out good but when retracted motor works slow and sometimes kicks motor off on overload than will go a bit longer. why does it work as advertised when going out but not in?

    Reply
    • Customer Service

      Stephen,

      When rolling out there is no pressure on the motor, it would actually walk out on it’s own if the motor wasn’t attached. When the motor is pulling the awning in there is a lot of resistance from the struts on the arms. With the troubles you are having there is either a problem with the voltage being too low from a low battery or loose connection, there is more resistance than normal like rust on the struts or debris blocking pinch points or the motor is failing. The best way to narrow down what could be wrong is checking the voltage at the motor while operating the switch. If there is a big voltage drop, then there is a bad connection or problem with the power source. If the voltage is fine, the motor could be going bad. I would inspect everything on the arms and lubricate all points and make sure it isn’t something like that causing the issue. If there is a voltage problem you will want to check the connections at the motor and work back into the RV. There will be connections at the wall by the awning arm you will want to check. These can easily become damaged and are one of the most common things to cause issues with the awning operating. I hope this was helpful!

      Sincerely,

      Dan
      RV Repair Club Technical Expert

      Reply
  77. George Dixon

    RV Make: Coachmen, RV Model: Auroura Gold 3510ds, RV Year: 2003

    where is the fuse box for the coach ????

    Reply
    • Customer Service

      Hi George. It will be located near the power distribution center. This is the center for the main power coming in where the breakers are located. There should be a 12v fuse panel there as well. These are located in many different places on every RV, there is no set spot. Most of the time the cover to the center is visible but I have seen some behind cabinet doors and in closets before too.
      Thanks
      Dan-RV Repair Club

      Reply
  78. Thomas

    RV Make: Jayco, RV Model: Eagle, RV Year: 2001, Brand: Carefree Of Colorado, Model Number: 6311

    Hello we recently purchased a Jayco Eagle travel trailer and were doing an inspection of the awning which was very difficult to roll out. We thought it had something to do with the strap being wrapped around the right hand top side of the awning. When we got it down we noticed there was not tension or willingness to roll back up. Is there 1 separate spring or 2 inside of the tube and also does anyone have any advise before we start tearing this thing apart. Thanks for your Help!

    Reply
    • Customer Service

      Thomas,

      We’d love to help!

      The ‘Ask an Expert’ section is currently for members to our online community. We do have a promotional offer if you are interested. This would include access to expert advice (like this), plus discounts, hours of Premium videos, etc. Please feel free to take a look. You can message us right back with your question if you decide to become a member and you will have a response within 1-2 business days from our experts!

      Please follow the steps below to receive the annual membership at the introductory rate:

      1. Click on the email link: https://go.rvrepairclub.com/c18386
      2. Click on the Premium Membership offer.
      3. The Checkout page will display your Premium Membership purchase.
      4. Fill in your Billing Details and create an account password.
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      6. Finish by clicking Complete Order.

      If you have any further questions, please contact Customer Service at 1-855-706-3536 at your earliest convenience, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Jessica
      RV Repair Club Video Membership

      Reply
    • Customer Service

      Hello Don!

      We’d love to help!

      Would you be able to provide us with a little more details regarding your issue? I will then forward that to our expert!

      Thank you!

      -Jessica
      RV Repair Club Video Membership

      Reply
    • Customer Service

      Hi there Joanne!

      We’d love to help! Would you be able to provide me with the year, make, and model of your RV? Then I’ll forward your question to our expert!

      Thank you!

      Jessica
      RV Repair Club Video Membership

      Reply
  79. Arthur Cour

    RV Make: Heartland, RV Model: Mallard M32, RV Year: 2016

    Have a slide out that quit working motor won’t run. Have bought new motor with same results have awapped slide out switch with other working slide out neither switch will work at not working slide but both work a good slide. I have power to slide motor location have checked all fuses all appear to be good. The motor is a PMDC motor. Have contacted Heartland and they sent me a trouble shooting manual have followed all steps with no sucess. Help

    Reply
    • Customer Service

      Hello Arthur!

      Oh no! We’d love to help!

      The ‘Ask an Expert’ section is currently for members to our online community. We do have a promotional offer if you are interested. This would include access to expert advice (like this), plus discounts, hours of Premium videos, etc. Please feel free to take a look. You can message us right back with your question if you decide to become a member and you will have a response within 1-2 business days from our experts!

      Please follow the steps below to receive the annual membership at the introductory rate:

      1. Click on the email link: https://go.rvrepairclub.com/c18864
      2. Click on the Premium Membership offer.
      3. The Checkout page will display your Premium Membership purchase.
      4. Fill in your Billing Details and create an account password.
      5. Fill in your debit/credit card information.
      6. Finish by clicking Complete Order.

      If you have any further questions, please contact Customer Service at 1-855-706-3536 at your earliest convenience, or chat with us on our site.

      We greatly appreciate your business!

      Sincerely,

      Jessica
      RV Repair Club Video Membership

      Reply